Service means providing our clients with a tailored maintenance contract to ensure optimum product performance, whilst certifying that legislative obligations are met. In the event of equipment malfunction, service means a fast and efficient call-out and repair process.
Fire safety systems are life-saving interventions and it is therefore essential that regular preventive maintenance is carried out to the required standards, by competent personnel who are thoroughly familiar with the relevant legislation and equipment being serviced.
Under the SANS 10400: Part T Building Standards legislation service and preventative maintenance is the responsibility of the property management company or the landlord. All fire safety equipment must be maintained to ensure optimal working order.
In extreme cases fire can undermine the survival of a business. The cost of fire claims against South African insurers for direct damage and consequential loss is extensive, Preventive Maintenance is therefore imperative.
In the event of property damage or the health/life of occupants in a building being compromised due to fire, maintenance records may be called upon for both legal and insurance purposes. Regular preventive maintenance can extend the lifespan of these essential safety systems. Regular planned preventive maintenance also ensures that any defects are identified and repaired/replaced before a critical situation arises.
KRP service technicians offer a fast response, round-the-clock service to support both KRP’s own and other manufacturer's products.
We ensure quick delivery of spare parts with many components retrieved from our own stocks. Our service centres are located in Gauteng, Kwa-Zulu Natal and Western Cape; however we are able to offer services anywhere in South Africa (travel rates will apply). KRP’s job management system “ASSETPOOL” houses a comprehensive history of your site and installed equipment details. With all inspections carried out digitally, you can rest assured that every asset has been visited and attended to.
KRP provides preventive maintenance visits that conform to the British Standards Institution Schedule: Schedule BS 7346:1- 1990, BS 5588:12-2004 and the SANS 10400: Part T, indicating that where natural or powered smoke and heat exhaust ventilation systems are concerned, it is essential that they are serviced regularly and maintained to ensure optimal working condition.
The KRP maintenance department offers problem solving, advice and alternative solutions to existing systems that require modification. KRP services a variety of sites across South Africa, visiting thousands of developments each year. All of our clients enjoy the benefits of our long-term commitment to service quality.
Our Service and Maintenance division is geared up to undertake installations, repairs, preventative maintenance and provide expert advice to clients to ensure all their fire control systems conform to South African National Building Standards at all times. We offer clients flexible maintenance services to meet their needs as well as Service Level Agreements for 12, 24 or 36 months.
These systems include:
Every asset will be tagged in the field with a unique QR code. These QR codes are then scanned and your equipment is loaded into our asset management system called ASSETPOOL. Below are some of its functionalities: